Contact Us

Use the form on the right to contact us.

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1180 Waters Road
Gravenhurst, ON, P1P 1R3
Canada

FAQ

Have questions? We’ve got answers! Please see below our most common questions and answers.

Is your question not listed below? Please reach out to us and we will be happy to answer any questions!

Have questions? We’ve got answers! Please see below our most common questions and answers.

Is your question not listed below? Please reach out to us and we will be happy to answer any questions!


Q: HOW ARE THE PRODUCTS CREATED?

A: For mugs, water bottles and glass items, these items are customized with high quality, permanent vinyl. They are made to withstand normal use as well as hand washing.

Q: HOW DO I CARE FOR MY PRODUCT?

A: Please check out our item care page for care and cleaning instructions for all items Hobby House Design offers.

Q: What are you policies on your items?

A: Please see our policies page listed at the bottom of the page to get more information on our polices, exchanges and, refunds.

Q: MY ITEM ARRIVED BROKEN OR DAMAGED. WHAT DO I DO?

A: Please contact us within 48 hours of the item being marked "delivered".

YOU MUST-- Keep all packaging, take photos of:
1. OUTSIDE of box
2. BROKEN ITEM 
3. PACKING MATERIAL

Send all pictures info via to us within 48 hours of item being marked “delivered”.

Q: THERE WAS A MISTAKE WITH MY CUSTOMIZED ORDER...WHAT SHOULD I DO?

A: We are all human and we all make mistakes, Please contact me immediately no later than 48 hours within the date of delivery so that we can do our best to resolve the issue! 

 Q: Do you offer local pick up or shipping?

 A: We offer local Pick Up and Shipping!

Hobby House Designs in located in Muskoka, ON. Local pick up is available on all our items. At time of checkout please select pick up for your shipping option, we will then contact you to set up an item pick up time.
We also offer shipping across Canada. Shipping is via Canada Post.  All items are packaged in bubble wrap so there is no damage to your item during transport. The shipping cost is true to Canada Post. This is what they unfortunately charge. We provide a tracking number so you can keep an eye on your item as it travels to get to you!

Q: Can you tell me more about your wooden items?

A: All boards are hand selected for quality but please do keep in mind that as wood is a natural product the character of every board is different and may have varying imperfections, ie. Knots, grain, natural holes etc. Each product is handcrafted and made to order making each one 100% unique. No two signs will be the same. Due to the nature of the material used, each piece of wood will have unique variations and imperfections which add to the rustic look

 Q: Can I put my item outdoors?

A: All of our items will say if they are suitable for outdoors. Outdoor items with decals are made with outdoor permanent adhesive vinyl, to hold up to most weather conditions.